Field Service Technician
Charlottesville, VA Charlottesville, VA Full-time Full-time $28 - $35 an hour $28 - $35 an hour 1 hour ago 1 hour ago 1 hour ago About the Company:
For over 40 years, Gaston & Wyatt has been recognized by the top architects and builders in the nation as a manufacturer and supplier of premium architectural products.
Our success has come from providing expertise and the best products in the industry to a customer base that appreciates and expects quality and attention to detail.
For this same clientele, we will add a service technician to our team to represent our company in the field at the professional level our customers have come to expect.
Gaston & Wyatt is a rapidly growing, niche-oriented company that can provide exciting projects to work on year-round with strong support and experienced backing to make your job successful and rewarding.
Job
Summary:
We seek an experienced technician that has serviced or installed millwork, windows, doors, and hardware professionally.
This unique individual will introduce a new service role for us that prioritizes and develops general contractor partnerships while providing post-sale warranty and non-warranty services, parts and service quotes and orders, and minor installation help or guidance as needed from our trade partners as we work through punch list items after delivery.
Suppose you are a professional craftsperson experienced in construction practices and safety and are interested in local and traveling jobs while growing this department.
In that case, we want to hear from you.
The right person is proud of their work, dedicated to working with homeowners and builders, and goes the extra mile whenever necessary (often when it's not!).
Essential Duties &
Responsibilities:
Conduct walk-throughs, as needed, during and after the installation of our products, as necessary, to ensure everything is installed correctly and operates as it should.
Schedule site needs and conduct professional service calls on our windows, doors, door hardware, and millwork.
Research if needed, quote, and order parts needed for replacement.
Recognize and solve problems before they become a schedule or cost issue.
Maintain a working relationship with trade partners on site.
Explain to customers what will happen throughout their service experience and set expectations accordingly.
Take the time to listen to customers' concerns and ensure customer satisfaction.
Know and appreciate the value of a timely and professional response to customer questions and concerns.
Keep all work, parts, tools, and on-site working environments organized and clean.
Be curious and learn - never presume to know all the answers.
The ability to offer oversight of a small install crew.
Education & Experience Requirements:
Valid driver's license with a positve DMV record High School Diploma Ten years of related experience preferred.
Must be customer service oriented.
Knowledge and adherence to proper construction site safety practices.
Construction expertise in identifying and diagnosing issues and experience with proper window, door, and hardware installation and repair.
The right person can create and manage punch lists and other on-site services while actively resolving any issue.
Physical Requirements & Work Demands:
Must lift 75 lbs.
, push, and pull up to 75 lbs.
occasionally.
Travel out of the area frequently.
Work on construction worksites.
We understand that a world-class service experience is in the details.
The care, pride, professionalism, and craftsmanship we put into our products would mean little without the best customer experience.
We offer:
Competitive pay Significant benefit package, including health insurance.
Dedicated and experienced team for support and guidance.
Interesting and exciting projects and job sites.
Ability to work with the industry's elites.
Compensation for travel expenses.
Industry-related and product-specific training.
Replacement of damaged or worn-out tools for job related activities.
Job Type:
Full-time Pay:
$28.
00 - $35.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Experience level:
10 years Schedule:
8 hour shift Monday to Friday Overtime Weekends as needed Work setting:
Construction site In-person Outdoor work Ability to commute/relocate:
Charlottesville, VA 22902:
Reliably commute or planning to relocate before starting work (Required)
Experience:
relevant:
10 years (Preferred) Willingness to travel:
25% (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
For over 40 years, Gaston & Wyatt has been recognized by the top architects and builders in the nation as a manufacturer and supplier of premium architectural products.
Our success has come from providing expertise and the best products in the industry to a customer base that appreciates and expects quality and attention to detail.
For this same clientele, we will add a service technician to our team to represent our company in the field at the professional level our customers have come to expect.
Gaston & Wyatt is a rapidly growing, niche-oriented company that can provide exciting projects to work on year-round with strong support and experienced backing to make your job successful and rewarding.
Job
Summary:
We seek an experienced technician that has serviced or installed millwork, windows, doors, and hardware professionally.
This unique individual will introduce a new service role for us that prioritizes and develops general contractor partnerships while providing post-sale warranty and non-warranty services, parts and service quotes and orders, and minor installation help or guidance as needed from our trade partners as we work through punch list items after delivery.
Suppose you are a professional craftsperson experienced in construction practices and safety and are interested in local and traveling jobs while growing this department.
In that case, we want to hear from you.
The right person is proud of their work, dedicated to working with homeowners and builders, and goes the extra mile whenever necessary (often when it's not!).
Essential Duties &
Responsibilities:
Conduct walk-throughs, as needed, during and after the installation of our products, as necessary, to ensure everything is installed correctly and operates as it should.
Schedule site needs and conduct professional service calls on our windows, doors, door hardware, and millwork.
Research if needed, quote, and order parts needed for replacement.
Recognize and solve problems before they become a schedule or cost issue.
Maintain a working relationship with trade partners on site.
Explain to customers what will happen throughout their service experience and set expectations accordingly.
Take the time to listen to customers' concerns and ensure customer satisfaction.
Know and appreciate the value of a timely and professional response to customer questions and concerns.
Keep all work, parts, tools, and on-site working environments organized and clean.
Be curious and learn - never presume to know all the answers.
The ability to offer oversight of a small install crew.
Education & Experience Requirements:
Valid driver's license with a positve DMV record High School Diploma Ten years of related experience preferred.
Must be customer service oriented.
Knowledge and adherence to proper construction site safety practices.
Construction expertise in identifying and diagnosing issues and experience with proper window, door, and hardware installation and repair.
The right person can create and manage punch lists and other on-site services while actively resolving any issue.
Physical Requirements & Work Demands:
Must lift 75 lbs.
, push, and pull up to 75 lbs.
occasionally.
Travel out of the area frequently.
Work on construction worksites.
We understand that a world-class service experience is in the details.
The care, pride, professionalism, and craftsmanship we put into our products would mean little without the best customer experience.
We offer:
Competitive pay Significant benefit package, including health insurance.
Dedicated and experienced team for support and guidance.
Interesting and exciting projects and job sites.
Ability to work with the industry's elites.
Compensation for travel expenses.
Industry-related and product-specific training.
Replacement of damaged or worn-out tools for job related activities.
Job Type:
Full-time Pay:
$28.
00 - $35.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Experience level:
10 years Schedule:
8 hour shift Monday to Friday Overtime Weekends as needed Work setting:
Construction site In-person Outdoor work Ability to commute/relocate:
Charlottesville, VA 22902:
Reliably commute or planning to relocate before starting work (Required)
Experience:
relevant:
10 years (Preferred) Willingness to travel:
25% (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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