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Account Manager

Company Name:
ABM Industries
Job Description :
ABM (NYSE:ABM), which operates through its subsidiaries (collectively "ABM"), is a leading provider of integrated facility services. With over 100,000 employees, ABM provides commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services for thousands of commercial, industrial, government and retail clients across the United States and various international locations. Learn more at .
Job Description :
The Account Manager will directly oversee the maintenance operation of one of our locations as arranged in the contract agreement with the client and under the general direction of the Branch Manager. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications and requirements for assigned location.
DUTIES AND RESPONSIBILITIES Other duties may be assigned as needed.
Coordinate service activities for assigned building. Ensure that services are performed as contracted and at the intended profit margins.
Control supplies, equipment, and personnel necessary to meet customer specifications.
Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.
Manage the company's quality control monitoring and safety programs at the assigned buildings.
Conduct quality of service inspections at assigned location using ABM's
Attend ABM training workshops when scheduled.
Develop operational improvement plans and implements process changes within assigned buildings.
Ensure compliance with company policies and procedures and all federal, state and local government regulations.
Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.
Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.
Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.
Work with District and Branch Manager to develop an action plan for all invoices that are outside of the contractual parameters.
QUALIFICATIONS
Associates Degree preferred
Previous supervisory experience
Able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.
WORK ENVIRONMENT
Must be available and willing to work on a _fulltime schedule_and must be available and willing to work overtime (including daily, weekend and holidays) as needed and determined by ABM as necessary to meet the business needs.
EOE : ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (M/F/Vet/Disabled)
EOE : ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (M/F/VETERAN/DISABILITY)
Branch/Location Code: JAN-Diversco/MK14 6713
Location: Charlottesville VA US 22901
Division: ABM Janitorial
Job Type: Full Time Regular
Career Level: Manager (Manager/Supervisor of Staff)
Exemption: Exempt
Education: Associate Degree
Shift/Hours: Any Shift
Offer Relocation: No

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