Medical Support Assistant
Salary Ranges:
Richmond:
$28,759-$46,959 Fredericksburg CBOC:
$31,284-$51,082 Charlottesville/Emporia CBOCs:
$27,800-$45,393 Independently performs a full range of duties related to the delivery of healthcare service in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. Answers phones, greets patients, relays messages to appropriate staff inside or outside of the unit. Schedules appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Schedules, cancels, re-schedules patient appointments and/or consults. Enters no-show information. Monitors appointment requests from multiple electronic sources. Participates in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic. Monitors both inpatient and outpatient appointments in areas of responsibility. Verifies and updates demographics and insurance information when patients check-in for appointments Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Preparing for clinic visits Ensuring encounter forms are completed in order to obtain appropriate workload credit Scans documents into the patient's health record Effectively handles admissions, discharges and transfers to/from the inpatient units of the medical center Provides front-line assistance to patients and family members with questions and concerns showing courtesy, respect, and a positive attitude Completes other job duties as assigned Work Schedule:
VARIOUS SHIFTS - MUST BE WILLING TO WORK EVENINGS, SOME HOLIDAYS, EVERY OTHER WEEKEND Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/30/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education:
Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Determinations:
Medical Support Assistant, GS-5:
Experience. One year of experience equivalent to the GS-4 grade level; OR, Education. Four years of education above high school. Assignment. This is the full performance level for MSAs. At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to:
scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. References:
VA Handbook 5005/117, Part II, Appendix G45 The full performance level of this vacancy and actual grade at which an applicant may be selected is GS-05. Physical Requirements:
Must pass a pre-employment TB test.
Estimated Salary: $20 to $28 per hour based on qualifications.
Richmond:
$28,759-$46,959 Fredericksburg CBOC:
$31,284-$51,082 Charlottesville/Emporia CBOCs:
$27,800-$45,393 Independently performs a full range of duties related to the delivery of healthcare service in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. Answers phones, greets patients, relays messages to appropriate staff inside or outside of the unit. Schedules appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Schedules, cancels, re-schedules patient appointments and/or consults. Enters no-show information. Monitors appointment requests from multiple electronic sources. Participates in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic. Monitors both inpatient and outpatient appointments in areas of responsibility. Verifies and updates demographics and insurance information when patients check-in for appointments Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Preparing for clinic visits Ensuring encounter forms are completed in order to obtain appropriate workload credit Scans documents into the patient's health record Effectively handles admissions, discharges and transfers to/from the inpatient units of the medical center Provides front-line assistance to patients and family members with questions and concerns showing courtesy, respect, and a positive attitude Completes other job duties as assigned Work Schedule:
VARIOUS SHIFTS - MUST BE WILLING TO WORK EVENINGS, SOME HOLIDAYS, EVERY OTHER WEEKEND Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/30/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education:
Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Determinations:
Medical Support Assistant, GS-5:
Experience. One year of experience equivalent to the GS-4 grade level; OR, Education. Four years of education above high school. Assignment. This is the full performance level for MSAs. At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to:
scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. References:
VA Handbook 5005/117, Part II, Appendix G45 The full performance level of this vacancy and actual grade at which an applicant may be selected is GS-05. Physical Requirements:
Must pass a pre-employment TB test.
- Department:
0679 Medical Support Assistance - Salary Range:
$27,800 to $51,082 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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